Student Finance England - Troubleshooting 

 Here are some useful steps to help you resolve any issues: 
   

1. Check Your Student Finance England (SFE) Account: 
   Log into your SFE account to see if there are any outstanding documents that need to be uploaded. 
    
2. Review Last Year's Funding: 
   How much Student Finance did you receive last year? Has there been any significant changes to your circumstances since then?  
    
3. Call Student Finance: 
   You can contact SFE directly at 0300 100 0607. We recommend calling early in the morning to avoid long wait times. 
    
4. Additional Resources: 

• Save the Student: Maintenance Loan Guide 
  This article provides useful insights into maintenance loans. It includes a table to show you how much you should be getting, as well as a section on ‘What to do if your maintenance loan isn’t enough’. 

• SFE YouTube Channel 
  This channel offers instructional videos on how to manage your SFE account, make changes, and understand the process better. 

Delayed Student Finance 

If your student finance is delayed, don’t worry—we’re here to help. If you’re in university accommodation, it’s a good idea to contact the Accommodation Team to explain your situation. By showing them evidence of the delay in your Student Finance application, you can request a deferral of your rent or set up a payment plan to make things easier: 

Accommodation Office: 

• Email Address: accommodation@fxplus.ac.uk 

• Phone Number: 01326 253639 

Additional Support: 

Falmouth University Hardship Fund  - for those in unforeseen and current hardship. Talk to us if you think you might be eligible.  

If you're struggling with food or other basic needs, you can reach out to the Wellbeing Team for a free food box and further guidance. Here's how to contact them:    

• In-person: Request a drop-in appointment at the Student Helpdesk in the library. 

• Email: wellbeing@fxplus.ac.uk

• Online: Complete the drop-in form or use the Student Helpdesk Web Chat. 

• Phone: Call 01326 370 460. 
     

If these steps don’t resolve the issue, please let the SU Advice Team know, and we’ll provide further support:

Email: advice@thesu.org.uk 

Book an appointment here 
   

Wales and Scotland 

For Student Finance from Wales or Scotland, much of the above still applies. Take a look at the Save the Student Articles below and reach out to us if you have any questions. 

• Student Finance Wales – Save the Student Article 

• Student Finance Scotland – Save the Student Article 

We hope this helps! 

From your SU Advice Team!