Client Care

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Client Care

The information here sets out details of the service we provide, what you can expect of us and how you can provide us with feedback.

Code of Practice

The Advice Service Code of Practice includes the following information:

  • Who we can advise
  • The types of issue we advise on
  • The approach we take when providing advice
  • What we expect from our clients

You can access a copy of our Code of Practice here.

Your data

For some enquiries, we open a case file. All case files and related documents are managed subject to the provisions of the Advice Service Privacy Notice and the Students' Union Data Protection & Information Security Policy.


If you've used our Advice Service, we'd like to hear from you with your feedback, so please complete our (very) short survey below.

Falmouth & Exeter Students' Union logo

Falmouth & Exeter Students' Union
Penryn Campus
Penryn, Cornwall
TR10 9FE

© Falmouth & Exeter Students' Union 2021

Falmouth & Exeter Students’ Union is a charitable incorporated organisation (CIO) registered in England and Wales, charity number 1193045

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