Get in touch
info@thesu.org.uk
Penryn Campus: opposite the Stannary, next to the Masters Suite
Falmouth Campus: in the hub past the bottom of Fox Cafe
Falmouth & Exeter Students’ Union
Penryn Campus
Treliever Road
Penryn
Cornwall
TR10 9FE
Falmouth & Exeter Students' Union
Falmouth Campus
Woodlane
Falmouth
Cornwall
TR11 4RH
Complaints
Any person or group of people dissatisfied with their dealings with The Students' Union has the right to make a complaint.
All complaints will be dealt with fairly, confidentially and promptly. Anyone making a complaint will not be discriminated against as a result of making a complaint.
Making an informal complaint
To make an informal complaint, please bring the matter to the attention of the Manager of the service, or President responsible for the area in question. When appropriate, we will look to resolve the complaint via an informal discussion about the matter at the earliest opportunity.
Making a formal complaint
A formal complaint must be made in writing to the Deputy Chief Executive. Under normal circumstances, a complaint concerning the Deputy Chief Executive would be addressed to the Chief Executive Officer (CEO). The complaint will then be delegated to an appropriate investigator. Alternatively, you can fill out our complaints form to make a formal complaint - this is automatically sent to the Deputy Chief Executive and the Head of People and Governance
Submit complaint
Please refer to our policies page for the full process and timescales