To make an informal complaint, please bring the matter to the attention of the Manager of the service, or President responsible for the area in question. When appropriate, we will look to resolve the complaint via an informal discussion about the matter at the earliest opportunity.
A formal complaint must be made in writing to the Director of Finance and Resources. Under normal circumstances, a complaint concerning the Director of Finance and Resources would be addressed to the Chief Executive Officer (CEO). The complaint will then be delegated to an appropriate investigator.
Alternatively, you can fill out our complaints form to make a formal complaint - this is automatically sent to the Director of Finance and Resources and the Project Officer.
Director of Finance and Resources
Please refer to our policies page for the full process and timescales