To make an informal complaint, please bring the matter to the attention of the Manager of the service, or President responsible for the area in question. When appropriate, we will look to resolve the complaint via an informal discussion about the matter at the earliest opportunity.
A formal complaint must be made in writing to the Director of Central Services. Under normal circumstances, a complaint concerning the Director of Central Services would be addressed to the Chief Executive Officer (CEO). The complaint will then be delegated to an appropriate investigator.
Alternatively, you can fill out our complaints form to make a formal complaint - this is automatically sent to the Director of Central Services and the Project Officer.
Submit complaint
Director of Central Services
Daniel Matthews
daniel.matthews@thesu.org.uk
Please refer to Bye-Law 10 Complaints and Bye-Law 11 Disciplinary and Appeals for the full process and timescales