Hello! In this video I’m going to take you through how to use the Rep Online System or ‘ROS’ to log your feedback when you are a Student Rep. First of all, you need to find ROS, which is on the SU website. You can just put in thesu.org.uk/ros or just find it on the drop-down menu on the Student Voice tab on the website.
Once you’re on the page, scroll down and select whichever institution is appropriate to you. I’m going to choose Exeter. Once you’re here it gives you a little bit more information about how ROS works and how we collect the feedback together once you’ve inputted it.
Click on next. Then select that you are a Rep, click next again and then enter your unique student rep code, which you have been emailed but if you can’t remember just get in touch and we will resend it to you.
The first thing the system will ask you is how many students you’re representing with the feedback you’re going to put in. So, for example, if I’d done a survey or spoken to 15 students, I’m going to click here (close!) 15 students in total. That doesn’t mean all 15 agreed with everything I put in but that was the total number of students that responded to the questions I asked them.
First it asks you for your positive feedback; are there things that are working well? Yes, there are! Then it will ask you to choose a topic that your feedback falls into. The top six or seven are related to your academic experience and the lower section is about the wider student experience. I’m going to choose ‘virtual teaching environment’. Here I’m going to put in some specifics about what is working well, ‘breakout discussion groups are great when facilitated for enhanced learning”. Then you can choose a subtopic, so we’ll put it in ‘online tools’. Remember we said we had 15 students in total we were representing, this is where we can be specific about how many agreed with that particular piece of feedback or gave similar feedback around that sub topic. I’m going say out of my 15, 12 agreed with that. Then it will ask you if you’ve got any more positive feedback. Let’s hope you have but for the purposes of this video I’m going to say no.
Now you’re going to repeat the process but for things that are working less well. so same thing again we’re going to pick what topic it so, we’ll say ‘discrimination’, then type in for example, ‘limited range of authors on our reading list from non-European counties”, then you can see again you can choose a sub topic how many of my 15 agree? 11. It will also ask you, giving as much detail as possible, how could this be improved. Sometimes this will be obvious, so, “widen the reading list to include a bigger range of non-European writers” but there might be other suggestions, and you don’t have to put anything in, you can just say I don’t know! Same again it will ask if you’ve got anymore feedback, I’ll say no for now, and at the end it will ask if you have any new ideas, so if someone has come to you saying wouldn’t it be good if we could and again it will ask you to log it under something, so we’ll choose library resource, “drone delivery of books to self-isolating students”, how many of our 15? Actually, this was just an idea me and my friend had earlier but we think it’s pretty good.
The important button to press here is submit! That will submit your feedback and once you do that it will email you to let you know that you have submitted feedback in case there’s things in there you need to take action on. In the same way, if an individual student uses ROS when they submit will always email you to let you know around the academic subjects of things you might need to do.
And that’s it, that’s how you use ROS!