Speak Week. You spoke about Welfare and Advice. We listened.

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There were 78 pieces of feedback relating to Welfare & Advice, making it the most popular topic across the four days of speak week. The following trends emerged from the feedback given:

This is what happened: Allie Guy, President Community & Welfare said: “In a quick response to this, Animal therapy sessions were up and running (no pun intended) this term and will continue next term. Every Monday there will be two sessions that you can book into to spend some time with Ernie! Ernie is a very good boy who has passed all his animal therapy tests and wants to spend some time with you. Visit the SU website, book a slot and take Ernie for a walk around campus or sit in with his for some cuddles.

This is what happened: David Dickinson, Director of Student and Library Services has stated that: “We are aware of the concerns about the Wellbeing Appointment Form. In light of these, we have already significantly shortened and focused the previous version of the form for the current academic year (so it is a lot simpler and easier to complete). This has not only helped improve our response times in the current year, but also the accuracy of our decision making about support options to recommend to students.”

“We are continuing to explore further options to completely remove the form. In doing this, however, we have to remember the purpose of the form, which is to enable the service to efficiently triage an ever-growing list of people in the "queue" for accessing support. We are all too aware of the fact that in a community like ours, there are some people who are in very desperate and urgent need, and our system must be able to recognise and prioritise support for those with the most imminent concerns. Of course, this requires people to provide information so an assessment can be made. We are currently looking at how we can increase and organise our resources to make the first point of contact for welfare and wellbeing support more "human", but this will always need to be balanced with making sure that the service is able to give best value by running efficiently, and also focus support on the people who need it most and most urgently”.

This is what happened: Allie Guy, President Community & Welfare said: If you’re unsure of who to speak to regarding an issue come to the SU office or The Compass desks at either the Penryn or Falmouth campus, and one of the friendly staff will be able to advise you on where to go next.

David Dickinson, Director of Student and Library Services has stated that: “This is something we are continually working on. What we know is that the vast majority of students have a good awareness of how to find out about help - by going to the Compass helpdesk (when we survey, almost everyone we speak to says they are aware of the Compass). We also use things like awareness raising campaigns, the University newsletters and the UniWellBeing app to promote specific services at particular points in the year. We know that the information on our websites can be fragmented and difficult to find, and we are working on a couple of projects project to help overhaul this”.

This is what happened: Allie Guy, President Community & Welfare said: “ASK responded really quickly to this feedback and provision was increased, with 12 extra sessions put on across the week. This has allowed easier access to them for all students.”

This is what happened: David Dickinson, Director of Student and Library Services has stated that: “The wellbeing app has been available on Android (via Google Play) and iOS (via Apple Store) since the launch in September this year”. Direct links are:

Apple:

http://itunes.apple.com/app/id1478418254

Android:

https://play.google.com/store/apps/details?id=com.uniwellbeing.falmouth

This is what happened: David Dickinson, Director of Student and Library Services has stated that: “Although we do a lot of work within our Languages an English for Academic Purposes (LEAP) team to support international students making friends, we recognise that there are further things we can do to improve this, and we have a project running this year to look at the international student experience and identify ways in which we can improve it, including helping people to feel more at home at University”.

There have also been several events hosted by the Students’ Union to support International Students including International Speed Meeting held in the Stannary. Allie Guy, President Community and Welfare has also set up an International Student Facebook group to support students and avoid International students feeling excluded.

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