This is what happened: David Dickinson, Director of Student and Library Services has stated that: “We are aware of the concerns about the Wellbeing Appointment Form. In light of these, we have already significantly shortened and focused the previous version of the form for the current academic year (so it is a lot simpler and easier to complete). This has not only helped improve our response times in the current year, but also the accuracy of our decision making about support options to recommend to students.”
“We are continuing to explore further options to completely remove the form. In doing this, however, we have to remember the purpose of the form, which is to enable the service to efficiently triage an ever-growing list of people in the "queue" for accessing support. We are all too aware of the fact that in a community like ours, there are some people who are in very desperate and urgent need, and our system must be able to recognise and prioritise support for those with the most imminent concerns. Of course, this requires people to provide information so an assessment can be made. We are currently looking at how we can increase and organise our resources to make the first point of contact for welfare and wellbeing support more "human", but this will always need to be balanced with making sure that the service is able to give best value by running efficiently, and also focus support on the people who need it most and most urgently”.