I Need Help Now:


This page features contact details (websites, email addresses and phone numbers) of people, services, and charities you can use when in a crisis or need support. Remember that we at The SU are always here for you when you need us, so please come in and ask for help.

Please note that if you have an urgent concern, have been a victim of crime or are concerned that you or anyone else is at risk, please call 999 if an emergency or 101 (non-emergency).  

You can also contact the Night Services team at Glasney Lodge on 01326 253503 or security 24-hour number 01326 255875 for campus or student residential issues or to seek advice.

Other useful contacts (with 24/7 options):

  • Outlook South West Home Treatment Team (Urgent out of hours mental health support and advice) 0845 2303902
  • Outlook South West Daytime Community Mental Health Team (8:30am - 6:30pm) 0845 2077711
  • NHS 111 Call: 111
  • Samaritans for support call or email: 116 123 or jo@samaritans.org.uk
  • Nightlink helpline: 0808 800 0306 or text service 07717989021 (5pm-12am)


For support Monday to Friday between 9am and 5pm


Student Support Services

Penryn Campus – 01326 370460



Allie Guy, President Welfare & Inclusivity

Call: 01326 253628



Glasney Lodge*

*When on Campus or Living in Student Halls

Call: 01326 253 503


Info about Services

The SU Advice Service


The SU Advice Service - primary role

The Advice Service’s primary role is to deliver free, confidential, impartial advice and guidance to all University of Exeter Cornwall Campus and Falmouth University students.  The Advice Service can do this by reason of it being independent of both universities.


What type of advice does the Service provide?

The advice encompasses a range of legal and University-related issues including:

  • Money matters – e.g. grant/loan entitlement, bursaries, University hardship funds, emergency loans, budgeting, debt, welfare benefits
  • Housing - rights and responsibilities
  • Employment– e.g. income tax, national insurance
  • Consumer rights
  • University-related issues – e.g. academic appeals, complaints, disciplinary issues, fitness to study, extenuating circumstances, intermitting, withdrawing


What we’re not

The Advice Service is staffed with trained expert advisers, but does not run a counselling service.  Students requiring counselling or other emotional support should seek support from Student Support Services.


How does the Advice Service provide support to students seeking individual advice?

The Advice Service operates the following systems:


How to book an appointment

  • Drop into one of the SU offices – Falmouth Campus (Fox 4) and Penryn Campus (next to the Masters Suite)
  • Phone the SU reception on 01326 255861
  • Email your request to advice@thesu.org.uk


Student Support Services


There are many support networks available to you as a student, some you will know about and others you might not realise! Here is a list of all that is available to you as a student that you can use to help you through the tough times when you need them the most. They are friendly, approachable and gifted at their jobs. Student Support Services are here to help so know your team!


Student Services

Support, information, advice and specialist services

Student Services provide a range of support, information and specialist services and are here to support you through your studies in every way we can. Services are available on both campuses and are free, confidential and friendly.

The Compass - Ask a question, find what you need, use your Compass. The Compass is a first port of call. Visit our portal compass.fxplus.ac.uk to access our frequently asked questions to find the information you need or log an enquiry and we will find the answer for you.


Living Support will advise and assist you on all sorts of issues such as student life, academic issues, housing, living in the community, personal relationships and general worries. If you need to understand your options, are concerned about your own welfare or the welfare and behaviour of others around you, then get in touch; we’re here for you.


Accessibility and Dyslexia Skills

Accessibility Advisors provide advice and support for students with disabilities, physical, sensory, mental health and long term health conditions and those with Specific Learning Difficulties (SpLDs) including Dyslexia and Dyspraxia. They also advise students on eligibility for claiming Disabled Students Allowance (DSA). Dyslexia Skills can help you to develop better study skills and learn the way that suits you best. They can also show you how to get the most out of apps and assistive software.



Our Wellbeing workers are here to support students experiencing anxiety, stress and other mental health problems and promote wellbeing across the student community.

Counsellors offer you a safe space to explore things that are troubling you. Your counsellor will respect your confidentiality; they will not give advice or judge you but will work alongside you to find your way forward.



All students are advised to register with a local GP practice. Students living on the Penryn Campus or in Penryn itself can register with Penryn Surgery so that they can use the on campus clinics which are run in Tremough Annexe. Registration forms and a list of GP providers are available from us.


Multifaith Chaplaincy

Multifaith Chaplaincy provides spiritual and emotional support to all students and staff of all faiths and none. They have strong links with the local faith communities and can connect you to other like-minded people on and off campus. Located at Tremough Barton Cottages; there is also an Oasis Room set aside for quiet time, meditation and prayer.



The Day Nursery at the Falmouth campus provides high quality care and education for children aged 1-3 and 3-5 years in a safe and stimulating environment to enable you to study with peace of mind. A new purpose built Nursery will open on the Penryn Campus in September 2016. Parents/carers who are interested in putting their child on a waiting list can contact nursery@fxplus.ac.uk.


Here to help – useful information

You can talk to us in person or by telephone or get in touch online, or by email. Contact our friendly team to find out how we can help you.

We are based at:

Penryn Campus – in the Exchange building and adjacent Tremough Annexe.

Falmouth Campus – Kathmor Building, entrance floor


Term time opening hours

Penryn Campus

Monday – Friday 9am  - 5pm


Falmouth Campus

Monday – Friday 9am  – 5pm


Contact us

Visit our portal: compass.fxplus.ac.uk


Telephone  – 01326 370460

Email – studentservices@fxplus.ac.uk

Facebook - www.facebook.com/FalmouthExeterStudentServices/

Twitter - @fxstudents

Web: www.fxplus.ac.uk/students


External Services


Anxiety UK

Website: https://www.anxietyuk.org.uk/

Telephone: 08444 775 774

Opening Hours: Monday to Friday 9:30am-5:30pm

Anxiety UK works to relieve and support those living with anxiety disorders by providing information, support and understanding via various resources and services.



Website: https://www.b-eat.co.uk/

Telephone:  0808 801 0811

Opening Hours: 12pm–8pm during the week, and 4pm–8pm on weekends and bank holidays.

Beat is the UK's leading charity supporting anyone who is affected by eating disorders or struggling with food, weight and body shape. B-eat provide information, support and encouragement to seek treatment and recovery for people of all ages in a range of ways including over the phone or online.


The Mix

Website: https://www.themix.org.uk?

Telephone: 0808 808 4994

Opening Hours: 4pm-11pm every day

The Mix is the UK’s leading support service for young people. They are here to help you take on any challenge you’re facing - from mental health to money, from homelessness to finding a job, from break-ups to drugs. Talk to us via online, social or their free, confidential helpline.



Website: http://www.mind.org.uk/

Telephone: 0300 123 3393

Opening Hours: Monday to Friday 9am-6pm (except for bank holidays)

Mind is a mental health charity dedicated to providing supportive and reliable information to those experiencing mental health problems. Mind aim to empower you to understand your own condition and the choices available to you.


NHS 111

Website: http://www.nhs.uk/

Telephone: 111

Opening Hours: 24/7

NHS 111 is the 24-hour NHS non-emergency number run by a team of advisors, supported by experienced nurses and paramedics. It is fast and free and should be used when you need medical help quickly, but it is not a life-threatening situation.



Website: https://www.papyrus-uk.org/

Telephone: 0800 068 41 41

Opening Hours: 9am – 10pm Monday to Friday, 2pm – 10pm weekends, 2pm – 10pm bank holidays

PAPYRUS is the national charity dedicated to the prevention of young suicide. It operates HOPELINEUK, a confidential helpline for young people with thoughts of suicide or those concerned about a young person who may have thoughts of suicide. HOPELineUK is staffed by trained professionals and offers a phone, text and email service. PAPYRUS also offers training, including Applied Suicide Intervention Skills Training (ASIST) for anyone over the age of 16 and delivers regional outreach and community programmes with young people.



Website: https://www.rethink.org/

Telephone: Advice and Information Line: 0300 5000 927

Opening Hours: 9:30am - 4pm Monday to Friday

Rethink is dedicated to helping those diagnosed with mental health problems understand and manage their illness. It provides information around symptoms, medication and your rights. Rethink has a dedicated helpline with trained staff to talk you through any issues surrounding mental health. They also have a specific section of their web page about supporting a loved one with a mental illness.



Website: http://www.samaritans.org/ 

Telephone: 116 123

Opening Hours: 24/7

Samaritans provide confidential emotional support for anyone in need, no matter what you are experiencing. They can help you explore your options, understand your problems, or just be there to listen.



Website: http://www.sane.org.uk/what_we_do/support/

Telephone: 0300 304 7000

Opening Hours: 4:30pm-10:30pm every day

SANE is a UK wide charity that works to improve the quality of life of those affected by mental illness and the people who support them. As well as a helpline, SANE runs various web-based forums for people to support each other. They also run Textcare; a service allowing users to sign up to texts to help them if they want a little more motivation at a specific point in time.


Support Line

Website: http://www.supportline.org.uk/problems/a-z.php

Telephone: 01708 765200

Opening Hours: Hours vary so ring for details.

Support Line provides a confidential telephone helpline and website offering emotional support information and advice to any individual on any issue, from mental health problems and abuse to volunteering and internet safety . The Helpline is primarily a preventative service and also provides support by email and post.