Complaints

Any person or groups of people dissatisfied with their dealings with The Students' Union has the right to make a complaint.

All complaints will be dealt with, confidentially, fairly and promptly and anyone making a complaint will not be discriminated against as a result of making a complaint.

Making an informal complaint - To make an informatl complaint please bring the matter to the attention of the Manager of the service, or Officer Trustee responsible for the area in question. When appropriate we will look to resolve the complaint via an informal discussion about the matter at the earliest opportunity.

Making a formal complaint - A formal complaint must be made in writing to the Deputy Chief Executive Officer. Under normal circumstances a complaint concerning the Deputy Chief Executive Officer would be addressed to the Chief Executive Officer (CEO). The complaint will then be delegated to an appropriate investigator.

Deputy CEO  - Hanna Brixton hanna.brixton@thesu.org.uk

If the complaint involves the Deputy CEO please direct it to the Advice Director Richard Scrase  richard.scrase@thesu.org.uk

Please refer to Bye-Law 10: Complaints for the full process and timescales.

 

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